Privacy Policy

Effective Date: 1/29/2025

Firefly Home Care LLC (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with our services, or contact us.

  1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, and any other information you provide when you contact us or request services.
  • Non-Personal Information: IP address, browser type, operating system, referring URLs, and website usage data collected through cookies and similar technologies.
  • Health-Related Information: If you inquire about or receive home care services, we may collect relevant health information necessary to provide appropriate care, in compliance with applicable laws.
  1. How We Use Your Information

We use your information for the following purposes:

  • To respond to inquiries and provide requested services.
  • To communicate with you about appointments, billing, and service updates.
  • To improve our website and services by analyzing user behavior.
  • To comply with legal and regulatory requirements.
  • To protect against fraud and unauthorized access.

*SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third parties or affiliate company for marketing purposes.

  1. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party service providers who assist in delivering our services (e.g., billing, IT support, scheduling).
  • Legal Compliance: If required by law, court order, or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
  1. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

  1. Your Choices and Rights
  • Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in emails.
  • Access & Correction: You may request access to or correction of your personal information by contacting us.
  • Cookies: You can manage cookie settings through your browser.
  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their policies.

  1. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children.

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Firefly Home Care LLC
100 South Main St, PO Box 4

Middlebury, IN 46540
info@fireflyhomecare.com
574-830-6121

By using our website or services, you agree to the terms of this Privacy Policy.